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FAQ

K3 Telecom is an ISP company that sells broadband internet from the fiber optic cable. It provides Triple Play Service (Fixed Internet, Fixed Television & Fixed Telephone) to end users.

2. What are the various packages?

K3 offers three distinct packages, including extra custom-made packages (Dedicated Bandwidth) that can suit the needs of Large Clients. Our standard packages include: The Mega Package, Premium Package & Elite Package.

3. What is included with your packages?

The Mega Package - 5 Mbps unlimited, supersonic internet and Wi-Fi, along with a Free Decoder (103 Cable TV Channels) and Free Telephone. The price is $98.00 per month plus $189.00 for installation.

The Premium Package - 7 Mbps unlimited, supersonic internet and Wi-Fi, along with a Free Decoder (103 Cable TV Channels) and Free Telephone. The price is $138.00 per month plus $189 for installation.

The Elite Package - 10 Mbps unlimited, supersonic internet and Wi-Fi, along with a Free Decoder (103 Cable TV Channels) and Free Telephone. The price is $198.00 per month plus $189 for installation.

Six months to a year payment gives you Free Installation and referring another customer also gives you One Month Free Subscription.

4. Why are your services expensive?

We sell broadband, supersonic, and unlimited internet from fiber optic cable. Our internet allows you to access information and content that other ISPs cannot provide. Besides, we have promotions for all our packages that reduce the cost of getting connected.

5. Are you planning to reduce the prices in the future?

K3 Telecom is an ISP company that seeks to satisfy its customers by giving them access to affordable and reliable internet service, and also generate the needed revenue to continue in this trend. However, customers' needs are of the highest priority, so therefore we accept every recommendation from our clients in order to improve the services being rendered.

6. Is K3 Telecom Services mobile?

K3 Telecom Services are not mobile; all our services are fixed.

7. Are there any promotions for first-time customers?

Yes. First-time customers can pay six months to a year and receive Free Installation. One-year payment also gives you an extra Two Months Free. Also, referring a customer gives you a month free subscription.

8. Are there any promotions for long-term customers?

Yes. K3 Telecom provides a month Free Subscription to any customer that refers another customer to connect with us.

9. Which country is K3 Telecom from?

K3 Telecom Swiss-based Company.

10. Where are you headquartered?

K3 Telecom's headquarter is based in Switzerland.

11. How far does your network cover?

We cover Freetown, approximately 30 kilometers from Juba Hill and Wilberforce, depending on signal strength on your location. But we are currently making plans to cover other parts of the country in the soonest possible time.

12. What are the promotions you have for the holidays?

We at K3 Telecom Sierra Leone have some amazing and very attractive promotions coming up for the Holidays, for both our old and new customers. We encourage you to continue subscribing with us so as to be a part of these promotions.

13. Can I purchase only the TV Service?

No. The TV Service is included in our Triple Play Service.

14. How fast is the internet?

K3 Telecom offers supersonic, unlimited broadband internet from the fiber optic cable up to 1000Mbps.

15. Do you provide Wi-Fi?

Yes. Our internet service includes Wi-Fi.

16. Is your internet unlimited?

Yes. We provide unlimited internet service to all our customers.

17. Do you have vacancies?

K3 Telecom wishes to expand its operations throughout the country. Therefore, you can rest assured that once this is done, it will create even more job opportunities for qualified individuals.